JOB DESCRIPTION

• Role Objective
  Drive end to end Internal Process Audit - Plan, Audit, Review, Follow-up, Closure across all functions in MDPL 

  Job Responsibilities

  Functional Competencies: 
  

  • Review of all internal processes across all teams and publish Process Compliance Report to Senior Management 
  • Prepare Monthly reports on Process Compliance across teams and rank processes 
  • Coordinate with all functions in MDPL to track the closure of all corrective actions of all identified gaps 
  • Propose process improvement initiatives and process re-engineering initiatives basis the gaps identified in process audits 
  • Formalize Process Training Needs and Conduct relevant process trainings across teams 
  • Play a pivotal role in overall Process Excellence and Quality Management through close involvement with Process Development, Standardization, and Improvement 
  • Assist all functions in MDPL to update the requirements of all External Audits – SPOC for External Audit 
  • Coordinate with all functions in MDPL to track the closure of all corrective actions post External Audit

  Other Competency: 
  

  • Deep understanding of Operations in Services Domain – KPO/BPO/Financial Services/Media Services 
  • Experience in Process Improvement projects 
  • Experience in Quality Management and Process Audits 
  • Good verbal and written communication skills 
  • Eye for details in processes and systems 
  • Excellent negotiation and stakeholder management skills 
  • 15-30% - travel required 

  Job Specifications:

  • Minimum Education - Graduation – Engg + MBA would be an advantage
  • Minimum Experience - 3+ years of experience 
  • Past Industry / Company Experience - KPO/BPO/Financial Services/Media/Tech/Pharma/Heavy Engineering 
  • Technical Skills - Knowledge of ISO guidelines related to Quality Management 
  • Language Skills - English  
  • Key Interactions – All Teams of MDPL
  • Internal Stakeholders - Leadership Team of MDPL 
  • Key Interactions / External Stakeholders - ISO Accreditation Company